Question:
Okay, I put my car in the shop and they told me its going to be a week. Well it has been four weeks and they havent done much to my car and every time I call they keep on telling me its going to be a week. What should I do? Im paying lots of money to get it repaired and im in a small college town and there are very few people who work on volkswagons. What can I do? they are charging me too much and taking too long and Im frustrated because I think there is nothing I can do about it :(. PLEASE HELP
Answers:
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tell them you are coming to get your car if it's fixed or not.. and take it someplace else,.. i know you said you are in a small town .. check the phone book.go ahead and call the nearest volkswagon dealership...though it may be a hassle, there should be one nearby unless you live in the desert or the mountains...they should have a warranty or be able to instruct you on what to do...if they dont...call triple A (AAA) car service, it may be expensive but its worth it
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take somebody "with muscle with you", also, do you have, a department of fair trading/consumer affairs, over there?if yes, report them.
good luck.
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I work at a dealership, in the service department and that would be totally unacceptable here. Tell me whats wrong with it and I can help you better. But out of experience, a service customer ALWAYS gets what they want if they go in there and go straight to the service manager for help! And do it aggressively.. They have a tendency to take advantage of females. Dont let them. You need to get stern! If they dont do something immediately, talk to the actual owner of the dealer. Their careers rely on surveys and if they cant help. Call the manufacturer (VW) and you will probably walk out with free repairs. Let me know.Also, VW dealers are few and far between so I know it wont be that easy to find somewhere else. Dont go to a shop. Stay with a dealer. They warranty their repairs. Just give em some "heat", they always get on the ball with a heat case.
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sorry to say it but car mechanics can be very sexist.Do you have a man that can go in and raise hell?
Have him speak directly to the manager and he should be polite but obviously agitated while doing so.
That would be the first thing I would suggest, after that I would try my legal options
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