Code of conduct for taxi drivers im a new company?

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CODE OF CONDUCT FOR THE OPERATION OF TAXI SERVICE LICENCES

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1. When in charge of a taxi, the taxi driver shall be smartly dressed. Taxis shall be kept clean and well maintained.

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2. If a taxi driver is at the front of a taxi rank and is, for any reason, unable to take his or her turn, that turn shall be offered to the next driver in turn on the rank. The first driver's turn shall be forfeited an d, upon rejoining the rank the driver shall take the last position.

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3. The first two vehicles on all major ranks shall be attended at all times by the drivers of those vehicles.

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4. All drivers and passengers are prohibited from s moking in taxis at all times, except when the driver is using the vehicle for pur ely social, leisure or domestic purposes.

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5. The licence holder shall ensure that the insuran ce cover for the vehicle provides for unlimited cover as regards risks to pa ssengers.

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6. Taxis shall not display notices to the public of fering "Island Tours", unless such notices are on the inside of the vehicle. The sign may be visible from outside the taxi. The term "Island Tours" shall be deemed to include Island drives, public excursions and similar services.

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7. The driver will ensure that every precaution is taken for the safety of passengers whilst they are entering and alighting f rom the taxi.

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8. Any accident to a vehicle causing damage materia lly affecting the safety, performance or appearance of the vehicle or the com fort or convenience of persons carried therein, or any serious incident in volving the driver, shall be reported to the Department by the Taxi Service Lice nce holder as soon as

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reasonably practicable, and in any case within seve nty-two hours.

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9. The driver shall afford all possible assistance in loading and unloading, including assistance in moving luggage to and from the entrance of any house or other place from which passengers are collected or set down.

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10. When in charge of a taxi, the driver shall not convey or permit to be conveyed, any greater number of persons than the number of pe rsons specified on the licence relating to that taxi and displayed on the tariff card.

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11. The Department expects the Taxi Service Licence to be operated by the person named on the Licence on a full-time basis. If it i s shown that the vehicle is not being fully used the Authority will consider revoki ng the Licence and issuing one to a person who is prepared to operate full-tim e.

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12. All drivers are required to carry their ident ity cards with them at all times whilst driving a public service vehicle.

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13. The taxi driver shall answer any taxi rank te lephone provided by the Department.

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14. Any taxi shall be available for inspection by a ny duly authorised officer at any time.

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15. Before a vehicle is submitted for examination, it must be fully equipped to operate as a taxi.

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16. Licence holders operating a taxi on a Temporary Road Service Licence will either cover or remove from the vehicle the PSV pla te and the taxi sign if the vehicle is being circulated on the public highway o ut of the operating hours stipulated on the Road Service Licence.

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17. All holders of Taxi Service Licences shall comp ly with the relevant provisions of the Public Transport Ordinance, 1986, as amended, at all times. Copies are available at cost from the Greffe. The attention o f licence holders is particularly drawn to sections:

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35. General conditions as to use of taxis

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36. Taximeters to be used for taxi service

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37. Requirements as to use of taxis and in particul ar, section (a) regarding those circumstances when a driver can refuse an off er of hire at a taxi rank

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39. Provision of fire extinguishers and braking li ghts on public service vehicles

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40. Reporting of defects in public service vehicle s

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41. Reporting of alterations to public service veh icles

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44. Prohibition of smoking by drivers in public se rvice vehicles; and

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45. Control of filling with petrol of public servi ce vehicles.

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18. The mileage performed by ‘white plate’ owner / drivers should not be less than 25,000 miles per annum, or 13,000 miles per annum for ‘green plate’ owner / drivers. All taxi company vehicles should not perfo rm less than 25,000 miles per annum.

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19. Between 1 May and 31 October, inclusive, all o wner / drivers shall follow no other employment.

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20. Hand-held mobile phones should never be used by taxi operato rs whilst driving .

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21. All drivers are required to carry assistance do gs (e.g. guide dogs for the blind, hearing dogs for the deaf, dogs for the disabled an d other support/assistance dogs). However, the driver is permitted to insist t o the dog’s owner as to where the animal should be placed in the vehicle (e .g. on the floor or on a blanket).
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