Question:
I just had an oil change from the Mazda dealer that I purchased the car from. I bought the car "new" in 2005 and current have about 19K miles on it. I change the oil about every 3K-4K miles. After getting the oil change I drove out of town and after less than 100 miles the check engine light lit up soon to be followed by the oil light. The engine was making a funny sound prior to the check engine light turning on. I checked the oil and the most of the oil had leaked out. I immediately purchased motor oil from a gas station and poured it into the engine. Not too long afterwards, the engine started to smoke up. I pulled over and had the car towed to the closest Mazda dealership which was closed ( Sunday ). After being towed to the Mazda dealership the car was majorly leaking oil. What are the chances my car has sufferd through major engine damage and what routes should I take file a complaint and possibly arbitration if necessary? Thanks.
Answers:
Contact the dealer that did the oil change.
Where was the leak from, if you can conform that the leak is caused by the dealer they will have to pay for the repairs.
chances are you may have suffered major engine damage especially if its a 4 cyl. the thing is (IF) it were caused by the dealership ( which sound like they forgot to do something) I would file something with the dealership first..after that..if they do nothing and YOU KNOW its their fault yo need to seek small claims court
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a person I work with has a VW GTI that jiffy lube did this to. he brought it back and complained the next day. They told him to bring the car back, they referred him to a garage, the garage made the call that it was their fualt and fixed the problem then release the car. So call the manager of the shop that changed you oil, then work your way up the scale of supervisors untill you get it resolvedGuarinteed when they pulled the old oil filter, they didn't make sure the "O" ring came with it.
Double up an "O" ring, you'll have a major leak.
Take it back to the dealer & demand satisfaction!!
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You don't even know what the problem is yet, and you're already asking about complaints and arbitration?Doing restoration on a Pontiac. Help!?
At least wait until you know what is going on. If the dealer did something wrong in changing the oil, I'm sure they want to make it right. But it sounds like you don't even want to wait and give them a chance.
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As to the chances of major engine damage, I have no idea, I can't see the car from here.
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Chances are 99.99999999% that damage has occurred! I would first make sure you call the Mazda head office. Not to complain - More of a notification. Mistakes happen... It's how people rectify those mistakes - Chances are the will take the right step and fix what is damaged.John deer hydrostat rearends take fluids and how much if so?
If your oil-light has come on - You had no pressure and damage to the main and connecting rod bearing has occurred. Key me posted and if you run into a problem... let me know... I can advise more...
Good Luck...
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have the dealership which did the oil chanhge fix it. they caused the problemm and it is their responsibility to make good on the damage. they probably put the wrong filter on, or didn't tightenb it or the oil plug properly and your engine has been ruined. no arbitration is required or even desirable. file a claim with their insurance company and get a new motor installed or leave them the car and call the bank and the better business bureau and tell them what you have been through. if they will install a new engine, they should also provide you a loaner vehicle while yours is being repaired. don't take no for an answer. they will make it good, but only if you call their bluff when they try to say it wasn't their fault.Chances are 100% that you suffered engine damage. It is very difficult to prove that the dealership is at fault.
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I hate to say I told you so, but I have said this before in this forum, and I hope people will start to listen.
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CHANGE YOU OWN FRIKKIN' OIL!!
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Taking your car to a dealer or any shop for an oil change is like letting a fox loose in a henhouse. These places either purposely sabotage your car, are in too much of a hurry to do things right, or are just plain incompetent. The guy that changed your oil (even at the Lexus dealer) had a previous job as a dishwasher or paperboy. You could be his first customer.
Changing your own oil forces you to get under the car for a brief inspecton also. Check for bad hoses, cracked CV boots, worn brake pads, peculiar drips, miscellaneous debris, worn tires, etc.
Have the dealer where your car was towed to inspect it for the leak,,,DO NOT LET THEM DO THE REPAIR,, you need to find out if there was negligence on the servicing dealers work. If there was, the Servicing dealer does have insurance to cover you possible damage to your engine, but first you need to find out where the leak is coming from !!!
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A 2005 is still under warranty, no? 19k miles is within the 36 k range and it cannot be but two years old.Make the Mazda dealer put in a new engine or repair the one in the car.
He forgot to put the oil drain plug back in when he changed oil or forgot to tighten it.
I'll bet $50 to a donut that the oil drain plug is missing.
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I agree with the guy from Oklahoma. Find out what is wrong before starting problems. They will do their best to make it right with you. As far as "letting the fox loose in the hen house" maybe this guy is a dishwasher, but I am a professional technician, never have been a dishwasher, and sometimes mistakes are made. When things happen, I make it right with the customer. (I have never ruined an engine, though). Be considerate, not confrontational and you will be surprised how far they will go to make you happy. Good Luck.More Questions & Answers ...
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